Box5 Software Forum

When I hit play, set/animation timing is not correctly syncing with the music. When I update the sync tool, the software is changing the timestamps on its own and I have to resync. Stopping and starting the animation seems to help, but only slightly.

Hi spottsspot,

This sounds like an issue with the music bitrate. There is a known issue with the music playback library that we use that makes precise playback impossible at higher bitrates. We recommend using an mp3 with a bitrate of 128kbps and that should resolve your issue.

If you're not sure how to do that then you can send me an email at wlee@box5software.com and I can update your music for you.

Have a great day!

Thanks, I just went online found a bitrate conversion website, and that fixed it.