Timeline/synchronization issue

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spottsspot
Posts: 8
Joined: Wed Sep 25, 2013 11:13 pm

Timeline/synchronization issue

Post by spottsspot »

When I hit play, set/animation timing is not correctly syncing with the music. When I update the sync tool, the software is changing the timestamps on its own and I have to resync. Stopping and starting the animation seems to help, but only slightly.
William
Posts: 622
Joined: Mon Jun 20, 2011 2:59 pm
Location: Kitchener, Ontario, Canada
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Re: Timeline/synchronization issue

Post by William »

Hi spottsspot,

This sounds like an issue with the music bitrate. There is a known issue with the music playback library that we use that makes precise playback impossible at higher bitrates. We recommend using an mp3 with a bitrate of 128kbps and that should resolve your issue.

If you're not sure how to do that then you can send me an email at wlee@box5software.com and I can update your music for you.

Have a great day!
William Lee
-----------------
CEO
Box5 Software
https://box5software.com
spottsspot
Posts: 8
Joined: Wed Sep 25, 2013 11:13 pm

Re: Timeline/synchronization issue

Post by spottsspot »

Thanks, I just went online found a bitrate conversion website, and that fixed it.
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